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+91 8806364632

customerservice@clarastar.com

Clarastar Trading Solutions, Nagar Road, Pune- 411006

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Frequently Asked Questions!

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You can enter your pin-code on the product page to know if the product can be delivered to your location.

Order packages are delivered between 9am and 6pm during the week. No deliveries are made on Sundays and public holidays.

Our product delivery span is 5 to 15days and it varies based on customer’s location. You shall be sent the package details, where you can track the courier for accurate date.

Following factors play an important role to estimate a delivery time.

  1. a) The destination pin-code e.g. 401107 to which you want the order to be shipped to
  2. b) Product(s) selected
  3. c) Seller’s location

Delivery timelines may differ depending on these factors.

Kindly note that Clarastar Trading Solutions is not responsible for any delay in shipping, or damage/loss due to uncontrollable/ unforeseen situations, like: incorrectly addressed orders, recipient was unavailable or un-contactable, climatic conditions and so forth. We would do our best to give notice to our customers about the delay and approximate delivery date in such circumstances.

 

Please contact our delivery partner or reach out to us at customerservice@clarastar.com to get help on such issues.

A physical copy of invoice shall be sent to you with your package. However, if you wish to have a digital copy, please feel free to email us at customerservice@clarastar.com.

No. We charge a nominal delivery fee of Rs. 100 on every order.

We are currently not offering COD services for our products.

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

Yes, if the product hasn’t been shipped, you can modify your delivery address.

We use Speed Post (India Post) for deliveries across India.

Please directly reach out our delivery partner’s website using your tracking number.
http://indiapost.gov.in

Click Track and Trace
Our delivery partner’s contact information can be found on their websites.

 

Replacement FAQ

To cancel an order, write an email at customerservice@clarastar.com. Orders once shipped cannot be cancelled.

It takes 1-2 business days to cancel the order, after which you shall be notified via an email. Refund will be initiated once the cancellation request is created by you. It will take upto 7-10 business days to process refund in case you choose to have money transferred back to the source of transaction. If any delays after confirmation of cancellation/refund happens, you can contact your respective banks directly.

The payment mode/account that was originally used to make the transaction is where the refunds are made. The refunds are made in INR and will be equivalent to the transaction payment received in Indian Rupees.

Following factors play an important role to estimate a delivery time.

  1. Usually, it takes 5 to 7 working days (excluding holidays) to reflect refund in your payment account. Although, the same process may take up to 10 working days depending on your respective bank.

  2. b) Product(s) selected
  3. c) Seller’s location

Delivery timelines may differ depending on these factors.

Kindly note that Clarastar Trading Solutions is not responsible for any delay in shipping, or damage/loss due to uncontrollable/ unforeseen situations, like: incorrectly addressed orders, recipient was unavailable or un-contactable, climatic conditions and so forth. We would do our best to give notice to our customers about the delay and approximate delivery date in such circumstances.

 

You will be required to return the product, at your own expense, to the address mentioned below:

Clarastar Trading Solutions LLP

A/10, Siddharth Complex, Above Royal Enfield Showroom, Near Hotel Park Ornate, Nagar Road, Yerwada, Pune- 411006.

 We suggest you employ a reliable courier service to ship the product. Also, make sure to pack the product securely so as to avoid damage/loss during transit.

.Clarastar Team will examine and begin the replacement procedure as soon as you raise a replacement request via an email. The estimated delivery date for the same shall be emailed to you. Delivery span varies based on customer’s location. In case you do not receive it, email us at customerservice@clarastar.com.

To place a replacement request, email us about the nature/ reason of your replacement request at customerservice@clarastar.com.

If the product received by you is not as ordered or defective, you can request a replacement product at zero additional cost. One is qualified to receive a replacement only if our inspection of the product displays a defect, is unused and has original product packaging/tags. Your replacement request can be made within 10days from the day you receive your product.

Payments FAQ

We offer multiple online payment methods, including:

  1. Credit Card issued by Visa / MasterCard
  2. Debit Card issued by Indian Banks
  3. Net Banking
  4. Wallets
  5. UPI

We currently do not offer COD services for our products.

  1. Credit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself. You would also need to have your 3D-secure password or one-time password (OTP) sent to your registered email ID or phone number for secure confirmation of the transaction.
  2. Debit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself. You will then be re-directed to your bank’s secure page for 3D-secure authorization where further validation details may be required.
  3. Net Banking: You would need to select your preferred bank, and provide the bank account number and IPIN.

The CVV number is an important security feature that helps prevent fraud. We ask you to enter the CVV number during your transaction to ensure that the physical card is in your possession.

For Visa / MasterCard: CVV number is a 3–digit code printed on the back of the card.

Shopping on clarastar.com is completely safe and secure! Our online payment is integrated with India’s leading payment gateway technology solutions provider, PayU.

PayU Payments India Pvt. Ltd is both a VeriSign Secured® as well as PCI compliant company.

PCI (Payment Card Industry) compliance indicates that PayU is compliant with the global information security standards defined for organizations which handle secure information shared by credit / debit card-holders and net-banking information.

Please be rest assured that your card / account information is safely encrypted as it travels over the Internet. Once your transaction is completed on the PayU site, you would be re-directed back to clarastar.com. If the transaction was successful, you will be provided with the relevant order details. Please do not press the browser back button or page refresh while the transaction is being processed.

No, clarastar.com does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our trusted payment gateway site secure.payu.in for processing. Your card / account information is securely authorized by PayU and corresponding banks, without any information passing back to us. Only your login and delivery details are saved with us.

The Clarastar team will never request you to share any of your payment related details over email or phone. These details are only requested during online transactions on clarastar.com and should not be given out otherwise.

No, there are no hidden charges when you make a purchase on clarastar.com. Your total order amount will be displayed at the time of payment and before your order is placed. You are not required to pay any amount in excess of what is reflected on the invoice.

All transactions performed on clarastar.com will appear under the heading of “PAYU PAYMENTS PVT LTD GURGAON IN” on your card or bank statements.

Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In such an event, PayU will provide two choices: (i) returning to clarastar.com and re-starting the purchase process, or (ii) re-trying the payment on the PayU page using either the same card / account or a different card / account. You can choose either option to proceed.

Should your account be debited after a payment failure, the full amount will be reversed within 10 working days. Please direct all questions regarding such issues to customerservice@clarastar.com.

 

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